Get in Touch
Have questions? Our team is here to help — whether you're an owner, captain, or just curious about Helmsman.
Send Us a Message
Frequently Asked Questions
How do I verify my captain credentials?
Upload your Coast Guard license and complete our background check. Most verifications complete within 2-3 business days.
What happens if a captain damages my boat?
All verified captains carry minimum liability insurance. Our Owner Protection system also tracks damage history so you can make informed decisions.
Can I cancel a booking?
Yes, cancellations are free up to 48 hours before the booking. Our refund policy protects both owners and captains.
How does the Vessel Match Score work?
We analyze the captain's logged hours on your specific make/model, vessel class, propulsion type, and operating waters to calculate a match percentage.
Need more help?
Check out our Help Center for detailed guides and tutorials.